Dear Clients/Patients,
Please be advised that times will be specifically reserved for your appointment.
48-hour cancellation/reschedule policy:
If you are unable to keep your appointment. Our office requires, not less then 48-hours notice, before the reserved appointment date and time.
Please notify our office via phone or text: 718-505-2737. If you are calling off hours, leave a voice message or send a text. All texts and voicemails are time stamped.
Alternate method is, email to: [email protected]
Please be advised all clients/patients are subject to our 48-hour cancellation policy.
Appointments cancelled or rescheduled with less than 48-hours notice will result in a charge of 25% of the price of the scheduled service(s).
Appointments that are missed without notice (no show) will result in a charge of 50% of the full price of the scheduled service(s).
If you have accumulated VelvetRewards® and/or Client Bank funds, they will automatically be deducted, to equal the amount owed. If the fee exceeds the amount you have in available VelvetRewards® and/or Client Bank funds. Payment of the remaining balance will be needed in cash or credit card, before getting another appointment. Payments can be made either in person at the office or by calling the office or by your online Client Login
Deposit requirements:
Please be advised for consultations or new clients/patients, we require a $25.00 or $50.00 deposit. Depending on the service you have requested. Which will be refunded if no service or procedure is performed, upon visiting our office and receiving a consult. If a service or procedure is performed, the $25 or $50 deposit will be applied towards the purchase.
Please be advised when reserving an appointment and the service cost exceeds $199, we collect 25% of the price of the scheduled service(s).
If you request a refund for the deposit, without receiving a consult or treatment, there is a 25% service fee to process the refund.
If the 48-hour cancellation policy is not met or you fail to show up for your reserved appointment. The Deposit is NON-REFUNDABLE and surrendered.
To view and print this cancellation policy please click here.